
BALMA Code of Practice
- A member will provide services to all concerned without regard to consideration
of race, ethnic or national origins, sex or disability.
- In particular members will not act on discriminatory instruction or pressure
and will as far as practical follow the Race Relations Code of Practice in
Rented Housing. (Keeping in line with government guidelines as laid down in
the Race Relations Act 1976, Sex Discrimination Act 1974, Accommodation Agencies
Act section 137, Housing Act 1988 Section 180. Local Government Housing Act
1987).
- Every member should keep at least one bank account (Client Account) which
shall be separate from the trading account(s). Any money held in such an account
shall not be available for the trading purposes of the firm or the security
for a loan or for any other purpose, save where specifically authorised by
the client.
- Every member shall comply and conform to the content and spirit of the Constitution
of the Association, a copy should be kept available at the agent's office.
- A member should keep proper written accounts to show dealings as they relate
to individual clients.
- Every member shall be under a duty to avoid any act which involves dishonesty
or behaviour of an unscrupulous or deceitful nature which shows moral unfitness
to be a managing agent or in any way brings the Association into disrepute.
- Members agree when letting property not to demand a sum of money in consideration
of supplying particulars of houses or flats to let. A fee shall only become
payable when tenancy is formally accepted.
- A member shall not seek to conduct business by methods which are designed
to take unfair advantage of any weakness or ignorance on part of any person.
- A members shall use all diligence looking after its client's interest and
shall take all reasonable steps to protect and promote its client's interests.
- A member shall ensure that each client is aware from the outset of the terms
and conditions upon which its services are supplied.
- Before accepting instructions a member shall disclose in writing to his
client any existing conflict of interest or circumstances likely to give rise
to a conflict of interest or circumstances likely to give rise to a conflict
or interest.
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